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How bitstarz Handles Your Personal Information

This Privacy Policy tells you exactly what personal data bitstarz collects when you open an account, make deposits through PayPal, Venmo, or Play+, and use our casino lobby — and how we keep that data secure.

Account data protectionPayPal & Venmo transaction privacyCookie controlsData retention limitsYour right to request deletion
bitstarz How bitstarz Handles Your Personal Information
DATA SECURITY PRACTICES

How We Protect and Manage Your Account Data

Data security at bitstarz runs across four areas: encryption in transit, controlled internal access, structured retention schedules, and a clear process for honoring your rights. Every area below reflects how we actually operate, not a general statement of intent.

Encryption and Secure Transfers

All data moving between your device and our servers travels over SSL. PayPal and Venmo payment tokens are never stored in plain text on our side — only tokenized references are kept.

Cookie Controls and Consent

We use cookies for session management, fraud detection, and optional analytics. You can adjust non-essential cookie categories from the cookie banner or your account privacy settings at any time.

Retention and Deletion Schedule

Account data is kept while your account is active and for the period required by applicable state financial rules afterward. Once that window closes, records are deleted or anonymized on a rolling basis.

Your Rights and How to Exercise Them

Depending on your state, you may have the right to access, correct, port, or delete your data. Submit your request via live chat or email and we will verify your identity before processing.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review the data we hold on your account, ask us to correct an error, or request deletion, our support team handles privacy requests through three channels. We aim to acknowledge your request within two business days and complete it within the timeframe required by applicable law in your state.

Live Chat Open the chat widget from your account dashboard to submit a privacy or data request directly to our support team during operating hours.
Email Support Send your data access or deletion request by email. Include your registered account email so we can locate your records and verify your identity before acting.
Account Settings Some data preferences — like cookie consent and marketing emails — are adjustable directly inside your account settings without needing to contact support.

Common Questions About Your Privacy at bitstarz

These are the questions we hear most often about how we handle personal data, what gets stored when you use PayPal or Venmo, and how to exercise your data rights.

We collect your name, email, date of birth, and payment details you enter — including identifiers linked to your PayPal or Venmo account. We also log your device type, IP address, and session activity for security purposes.

We do not sell your data. We share it only with payment processors like PayPal and Play+, identity verification partners, and where required by applicable state law or a valid legal request.

We retain your data while your account is active and for the period mandated by applicable financial and legal requirements in your state. After that window, records are deleted or anonymized automatically.

Yes. Submit a data access request through live chat or email using your registered account address. We will verify your identity first and then provide the relevant records within the timeframe required by your state's law.

Contact us through live chat or email and specify that you want your data deleted. After identity verification, we will process the deletion except for records we are legally required to retain under state financial rules.

We use cookies for session management, fraud detection, and optional analytics. You can turn off non-essential cookies from the banner on your first visit or through the privacy section of your account settings.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.